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Customer Care

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Privacy & Safety

At Senafix, we prioritize the privacy and safety of our customers. We are committed to maintaining the highest standards of security to ensure that your personal information is protected at all times. This policy outlines our practices regarding the collection, use, and protection of your data, including payment card details.

**1. Collection of Information:**

We collect personal information from our customers only when necessary to provide our products and services. This may include your name, contact information, payment card details, and other relevant data required for processing orders and transactions.

**2. Use of Information:**

Your personal information is used solely for the purpose of fulfilling your orders, providing customer support, and improving our products and services. We do not share or sell your information to third parties for marketing purposes without your consent.

**3. Security Measures:**

We employ industry-standard security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. This includes encryption of payment card details during transmission and secure storage of data on our servers.

**4. Website Security:**

Our website is equipped with robust security features to protect your data during online transactions. We regularly update our systems and software to mitigate security risks and ensure a safe browsing experience for our customers.

**5. Transparency and Accountability:**

We are transparent about our privacy practices and provide detailed information about how your data is collected, used, and protected. If you have any questions or concerns about your privacy or security, please contact us for assistance.

**6. Compliance with Regulations:**

We adhere to applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) and Payment Card Industry Data Security Standard (PCI DSS), to ensure compliance with legal requirements and best practices in data security.

**7. Continual Improvement:**

We regularly review and update our privacy and security practices to adapt to evolving threats and technologies. Your feedback is valuable to us, and we welcome suggestions for improving our privacy and safety measures.

By using our website and services, you consent to the collection, use, and protection of your personal information as described in this policy. We are committed to safeguarding your privacy and providing you with a secure and enjoyable shopping experience at Senafix.

If you have any questions or concerns about our Privacy and Safety Policy, please contact us at Thank you for trusting Senafix with your privacy and security.

Wholesale Inquiries

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Payment Methods

Return Policy

Our return policy is designed to ensure customer satisfaction and provide a seamless experience for all purchases made through our platform. We understand that sometimes products may not meet your expectations or there may be issues that arise during the shipping process.

If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund or exchange within 30 days of the original purchase date. To qualify for a return, the item must be in its original condition, unused, and in the original packaging.

To initiate a return, please contact our customer service team who will guide you through the process and provide you with a return authorization number. This number is essential to ensure that your return is processed smoothly and efficiently.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be issued to your original method of payment within a reasonable timeframe. Please note that shipping charges are non-refundable, and you may be responsible for return shipping costs unless the return is due to a mistake on our part.

In the case of damaged or defective items, please provide photographic proof of the issue when contacting our customer service team. We will do our best to resolve the situation promptly and provide you with a replacement or refund, depending on your preference.

We take pride in our commitment to customer satisfaction and strive to make every return process as hassle-free as possible. If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to our dedicated customer service team, who will be more than happy to assist you.                                                               

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