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FAQ

  • I placed an order using courier option what is the estimated time frame before receiving the parcel?
    Please allow firstly for the office to process your order 24-48hours and as soon as you receive a tracking number, use the tracking number to track the order on the selected courier company website, usually a date for parcel arrival will be shown.
  • How do I change my shipping info or details after placing an order?
    Contact our offices within 24hours from the time of placing an order.
  • For Pexi courier option how do I find the Pep Code?
    Please use your nearest Pep or mall and find out from them Pep code is provided by Pep.
  • For office pick up option when can I collect my order?
    Our office opens Mon-Fri | 08:30-16-30 Pick-Ups are only Tuesday, Wednesday and Fridays.
  • If I wan to use my own courier to collect my order at the office, how do I complete a waybill, is the a way to get my order details right?
    Please ensure the following: 1. Correct order number and your names, 2. Fill in all the order numbers on the waybill, 3. Correct delivery address, 4. Do not use some else's address, 5. Call the office first to confirm that your order is ready before sending your courier.
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